Syracuse Grand

Response from the owner 8 months ago Dear Leticia, Thank you for sharing your experience with us! We’re so glad Tony and our team were able to promptly resolve the issue you encountered and make the rest of your stay enjoyable. It’s wonderful to know that their kindness, professionalism, and warm smiles stood out throughout your visit. I’ll be sure to share your appreciation with Tony and the entire staff—they’ll be delighted to know their efforts made such a positive impact. We look forward to welcoming you and your husband back again! Sincerely, Hotel Manager

Response from the owner 8 months ago Dear Nave, Thank you for sharing your experience! We’re delighted to hear you enjoyed your stay, especially our clean, cozy rooms, friendly staff, and great breakfast options. We appreciate your feedback on the hot tub and pool temperature, and we’ll be sure to review this with our team. We’re glad everything else made for an amazing stay, and we look forward to welcoming you back Sincerely, Hotel Manager

Response from the owner 2 months ago Dear Bruce V. Gray Thank you for sharing your experience. It is wonderful to hear that our team made such a positive impression with their upbeat, personable, and professional service. Creating a welcoming atmosphere is always a priority. We also appreciate your comments regarding the grounds and pool and hot tub areas. While some features reflect the property’s established character, maintaining cleanliness and proper upkeep remains essential. Your balanced feedback is valued, and we look forward to welcoming you again for another pleasant stay. Sincerely, Hotel Manager

Response from the owner 5 months ago Hello Bill, Thank you for sharing your feedback. We are pleased to hear that our recent renovations, privately owned atmosphere, and the variety offered at our continental breakfast all contributed to a positive experience. It is great to know you enjoyed the indoor pool, hot tub, and the friendly service, as well as the convenience of the deli out front. We appreciate your comments and are glad the value exceeded your expectations. Sincerely, Hotel Manager

Response from the owner 5 months ago Dear Becca, Thank you for sharing your experience with us. We are delighted to hear that your last‑minute stay was enjoyable and that you found the room, pool, and hot tub area clean and well maintained. It is great to know you appreciated the fitness center, the variety of equipment, and the complimentary hot breakfast. We are especially pleased that our staff made such a friendly and helpful impression. We appreciate your feedback and hope to welcome you again. Sincerely, Hotel Manager

Response from the owner 6 months ago Dear Local Guide, Thank you for sharing your detailed feedback. We are glad to hear that your room was clean, comfortable, and that you enjoyed the location and service. We understand the early morning noise from neighboring guests was disruptive, and we appreciate your understanding that it was beyond our control. Your comments are valued, and we hope to welcome you back to our hotel once again for an even more restful stay. Sincerely, Hotel Manager